Shipping Policy

Thank you for shopping with Rachel’s Hair & Beauty LLC. We are committed to processing and shipping your order as carefully and efficiently as possible.

Please review the information below before placing your order.

Order Processing

Orders are typically processed within 3–7 business days after payment has been successfully received.

Processing times may vary depending on product availability, order volume, holidays, or the type of product ordered.

Custom units may require additional processing time because they are made according to the customer’s specifications. Estimated processing times for custom orders will be communicated when applicable.

Please note that processing time is separate from shipping/transit time.

Domestic Shipping — United States

Once your order has been processed and shipped, you may select from the available shipping options at checkout:

* Economy: Estimated delivery within 5–8 business days
* Standard: Estimated delivery within 3–5 business days
* Express: Estimated delivery within 1–2 business days

Delivery estimates are provided by the shipping carrier and are not guaranteed. Shipping times do not include order processing time.

International Shipping — All Other Countries

International shipping may be available to customers outside the United States.

Available shipping methods may include:

* DHL eCommerce
* DHL Express
* FedEx

International shipping rates are calculated at checkout based on the destination and shipping method selected.

International delivery times may vary due to customs processing, carrier delays, and other circumstances outside of our control.

International customers are responsible for any applicable customs duties, import taxes, fees, or other charges imposed by their destination country.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation and tracking information when available.

Please use the tracking information provided to monitor your package.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your address before completing your purchase.

Rachel’s Hair & Beauty LLC is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that the address can be changed after the order has entered processing or been shipped.

Lost, Stolen, or Delivered Packages

Once a package has been marked as delivered by the shipping carrier, Rachel’s Hair & Beauty LLC is not responsible for packages that are lost or stolen after delivery.

If your package shows as delivered but you cannot locate it, please first check with household members, neighbors, your building’s mail area, and the shipping carrier.

If necessary, contact the carrier directly to open a claim.

Shipping Delays

While we work to process orders as quickly as possible, Rachel’s Hair & Beauty LLC is not responsible for shipping delays caused by:

* Weather
* Natural disasters
* Holidays
* Carrier delays
* Customs delays
* Incorrect or incomplete shipping information
* Other circumstances outside of our reasonable control

Damaged Packages

Please inspect your package when it arrives.

If your order arrives damaged, please contact us within 48 hours of delivery and provide your order number along with clear photographs of the package and the damaged item.

We will review the information and assist you with the next steps.

If you have questions about your order or our Shipping Policy, please contact Rachel’s Hair & Beauty LLC through the contact information provided on our website.

Thank you for choosing Rachel’s Hair & Beauty LLC.

ELEGANCE & STYLE

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Shipping Policy

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