Refund/Return Policy

Refund/Return Policy

At Rachel’s Hair & Beauty LLC, we want you to be happy and confident with your purchase. Please review our policy carefully before placing your order.

Returns & Exchanges

We accept eligible returns within 7 days of delivery.

To be eligible for a return, the item must:

* Be unused, unworn, and in its original condition.
* Not have been cut, colored, bleached, washed, brushed, combed, styled, or altered.
* Have all original packaging, tags, lace, and accessories intact.
* Be free from makeup, perfume, hair products, odors, or any other signs of use.

For hygiene and quality-control reasons, wigs, hair extensions, bundles, crochet hair, frontals, closures, and other hair products that have been worn, altered, or used are not eligible for return or exchange.

Custom Units

Because custom units are made specifically according to the customer’s requested specifications, custom units are final sale and are not eligible for return or exchange, unless the item arrives damaged or there is an error on our part.

Please carefully review and confirm your measurements, specifications, color, length, texture, and other customization details before placing a custom order.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery at our contact email with:

* Your order number
* A description of the issue
* Clear photos and/or videos of the item and packaging

We will review the issue and, when appropriate, provide a replacement, exchange, or refund.

Non-Returnable Items

The following items are generally non-returnable:

* Custom-made units
* Worn or used wigs
* Altered or cut lace
* Washed, colored, bleached, or chemically processed hair
* Used bundles, frontals, closures, or crochet hair
* Beauty products that have been opened or used
* Items returned without original packaging or tags
* Gift cards

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or the item arrived damaged or defective.

We recommend using a trackable shipping service when returning an item. Rachel’s Hair & Beauty LLC is not responsible for returned packages that are lost or damaged during return shipping.

Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method. Please allow your payment provider additional processing time for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or an item arrived damaged or defective.

Order Changes & Cancellations

Please contact us as soon as possible if you need to make a change or cancel an order.

Once an order has entered processing, been shipped, or customization has begun, we may be unable to cancel or modify it.

Important Notice

By placing an order with Rachel’s Hair & Beauty LLC, you acknowledge that you have reviewed and agreed to this Refund & Return Policy.

We reserve the right to refuse a return that does not meet the requirements outlined above.

Thank you for shopping with Rachel’s Hair & Beauty LLC. We appreciate your business and look forward to helping you look and feel beautiful. ✨

ELEGANCE & STYLE